Buyer protection
Return & Exchange Policy
1. 7-day return window
Returns and exchanges are accepted where an item is faulty or has been misdescribed — that is, the piece you received is materially different from its listing description or photographs. In these cases you may return the item within 7 days of receiving it for an exchange or refund at the seller's discretion.
The 7-day window begins on the date your order is delivered, as recorded by the shipping carrier. Please contact the seller before this window closes — return requests raised after 7 days are handled at the seller's sole discretion.
2. Condition of returned items
Returned items must be 100% complete and in the condition in which they were received, and include:
- All original boxes and packing materials.
- Any accessories included with the piece (pouches, chains, cleaning cloths, and similar).
- All documentation provided by the seller, such as certificates of authenticity, appraisals, and care cards.
We recommend photographing the item and packaging as received — this speeds up resolution considerably. Items that have been resized, engraved, or otherwise altered after delivery cannot be accepted for return unless the seller agrees otherwise.
3. Return shipping
The buyer is responsible for any return shipping charges. We strongly recommend using a traceable shipping method with shipping insurance to safeguard against loss or damage in transit — the item remains your responsibility until it is safely received by the seller.
4. Restocking fees
Sellers on Sarendeep Jewels are not authorised to charge a restocking fee on any returned item. If a seller requests one, please contact us.
5. How to request a return
- Contact the seller within 7 days of delivery, quoting your order number, and describe the fault or how the item differs from its listing. Include photographs where possible.
- Wait for the seller's confirmation and return address before shipping anything back.
- Ship the item using a traceable service and share the tracking number with the seller.
- Once the seller receives and inspects the item, your refund or exchange is processed.
6. Refunds and exchanges
Approved refunds are issued to your original payment method via PayPal. Please allow up to 10 business days after the seller receives the return for the refund to appear, depending on your payment provider.
Exchanges are subject to availability — many pieces on Sarendeep Jewels are one-of-a-kind, so a refund may be offered where a like-for-like exchange is not possible.
7. Unresolved disputes
If you are unable to resolve a return request with the seller directly, please contact our support team and we will step in to mediate.
You may also pursue dispute resolution through your payment provider, either by opening a PayPal dispute or by initiating a chargeback with your card issuer or bank.