Privacy Policy

2. Personal information we collect

We may collect the following categories of personal information when you use our marketplace:

• Identification information: name, username, date of birth, profile photo (if you choose to upload one).
• Contact information: email address, phone number, billing and shipping address.
• Account and marketplace information: account credentials, user preferences, wish lists, saved items, communication preferences.
• Transaction information: order details, purchase history, invoices, refund and dispute records.
• Payment information: limited payment details such as transaction IDs or payment method type; full card details are processed securely by our third-party payment processors and are not stored by us (except where required by law or where your payment provider stores them on your behalf).
• Seller / merchant information: business name, registration numbers, shop profile details, professional licences or certifications, product descriptions, pricing, shipping and return policies.
• Verification and compliance information: identity verification documents, tax information, anti-money-laundering (AML) and sanctions screening data, and other information required to verify sellers and high-value buyers where relevant.
• Technical and usage information: IP address, device identifiers, browser type, operating system, access times, pages viewed, referring URLs, clickstream data, and other usage analytics.
• Marketing and communication data: your marketing preferences, responses to promotions, surveys, or competitions, and communications with us or other users through the platform.

3. How we collect personal information

We collect personal information in the following ways:

• Directly from you:
  • When you create an account as a buyer, seller, or other type of user.
  • When you list, buy, or enquire about gems and jewellery on the marketplace.
  • When you fill in forms, update your profile, subscribe to newsletters, enter promotions, or contact customer support.
• Automatically, when you use the Services:
  • Through cookies and similar tracking technologies that record your interactions with the site or app.
  • Through analytics tools that help us understand how you use and navigate the marketplace.
• From third parties:
  • Payment processors, identity verification services, fraud and security providers, shipping partners, and marketing platforms.
  • Social media networks, if you choose to connect or log in to your account via those services, subject to their privacy settings.

4. Purposes for which we use personal information

We use your personal information for purposes including:

• Operating and providing the marketplace:
  • Creating and managing user accounts.
  • Enabling listing, browsing, purchasing, and selling of gems and jewellery.
  • Displaying product listings, reviews, and seller profiles.
• Transactions and payments:
  • Processing orders, payments, refunds, and chargebacks.
  • Facilitating shipping, delivery, returns, and dispute resolution between buyers and sellers.
• Verification, trust and safety:
  • Verifying identities of buyers and sellers where appropriate.
  • Detecting, preventing, and managing fraud, money laundering, security incidents, and other prohibited activities.
  • Enforcing our Terms and Conditions and other marketplace policies.
• Communication:
  • Responding to enquiries and providing customer support.
  • Sending service-related messages, such as order confirmations, security alerts, account notices, and policy updates.
• Improvement and personalisation:
  • Analysing usage to improve site performance, product search, and user experience.
  • Personalising content, recommendations, and offers based on your activity and preferences.
• Marketing:
  • Sending marketing communications, newsletters, and promotions where permitted by law and your preferences.
  • Running advertising campaigns, including retargeting and measurement, using cookies and third-party tools.
• Legal and compliance:
  • Complying with legal obligations, such as record-keeping, tax reporting, AML, and consumer protection requirements.
  • Responding to lawful requests from regulators, law enforcement, or courts.

5. Legal bases for processing (if applicable)

Where required by law (for example, under the GDPR or similar legislation), we rely on the following legal bases to process personal information:

• Performance of a contract: to provide the Services you request (such as processing orders and payments).
• Legitimate interests: to operate, maintain, and improve the marketplace, ensure security, prevent fraud, and market our services in a proportionate way.
• Consent: for certain marketing activities, cookies, or where we request your explicit consent for specific processing.
• Legal obligations: to comply with applicable laws, regulations, and regulatory requirements.

6. Use of cookies and tracking technologies

We use cookies and similar technologies to:

• Remember your preferences and keep you logged in.
• Analyse how you use the marketplace and measure performance.
• Provide personalised content and recommendations.
• Deliver and measure advertising and promotional campaigns.

You can manage cookie preferences through your browser settings and, where available, through our cookie banner or settings tool. Disabling certain cookies may affect the functionality of the Services.

7. Disclosure of personal information

We may share personal information with:

• Other users of the marketplace:
  • Limited information such as your username, public profile, shop name, location (for example, city), product listings, and reviews to facilitate transactions and build trust.
• Service providers and partners:
  • Payment processors, banks, and financial institutions.
  • Identity verification, fraud prevention, AML and security service providers.
  • Hosting providers, cloud services, technical support, analytics, and email/SMS platforms.
  • Shipping and logistics companies involved in delivering your purchases.
  • Marketing and advertising partners (including social media platforms and ad networks).
• Professional advisers:
  • Lawyers, accountants, auditors, and consultants where reasonably necessary for our business operations.
• Corporate transactions:
  • In connection with a merger, acquisition, sale of assets, restructuring, or similar transaction, where personal information may be transferred as part of the business.
• Legal and regulatory:
  • Government authorities, regulators, law enforcement, courts, or other third parties where required by law or to protect our rights, users, or the public.

We do not sell your personal information in exchange for money; if applicable laws treat some sharing for advertising or analytics as a "sale" or "sharing", you will be given appropriate choices where required.

8. International data transfers

Your personal information may be transferred to and stored in countries other than where you are located, including where our service providers, data centres, or group companies are based.

Where required by law, we implement appropriate safeguards (such as contractual clauses, technical measures, and due diligence) to protect personal information transferred internationally and ensure it receives an equivalent level of protection.

9. Data security

Jewel Market takes reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

Measures may include encryption in transit and at rest, access controls, secure development practices, regular monitoring, staff training, and vendor due diligence; however, no system can be completely secure, and you use the Services at your own risk.

10. Data retention

Jewel Market keeps personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, to provide the Services, and to comply with legal, accounting, or reporting obligations.

Retention periods depend on factors such as the type of information, our contractual relationship with you, and applicable laws (for example, tax and financial record-keeping requirements); after these periods, information is deleted or de-identified wherever commercially and legally feasible.

11. Your rights and choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

• Access: to request a copy of the personal information we hold about you.
• Correction: to request that inaccurate or incomplete information be corrected.
• Deletion: to request that we delete your personal information, subject to legal and contractual obligations.
• Restriction: to request that we restrict certain processing activities.
• Portability: to request that we provide certain information in a structured, commonly used, machine-readable format, where technically feasible.
• Objection: to object to processing based on legitimate interests or direct marketing at any time.
• Withdrawal of consent: where processing is based on consent, to withdraw that consent without affecting the lawfulness of processing before withdrawal.

To exercise these rights, you can contact Jewel Market using the details in the "Contact us" section below; we may need to verify your identity before responding.

12. Children's privacy

The Services are not intended for use by children under the age of 18 (or the age of majority in your jurisdiction), and Jewel Market does not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe that a child has provided personal information to us without such consent, please contact us so that we can take appropriate steps to delete the information or obtain consent.

13. User-generated content and public information

Any information you choose to make public on the Jewel Market marketplace (such as shop profiles, product listings, reviews, ratings, comments, and images of gems and jewellery) may be visible to other users and, in some cases, to visitors who are not logged in.

You should not post personal information that you do not wish to be publicly available, and you are responsible for ensuring that any content you upload complies with our policies and applicable laws.

14. Third-party websites and services

The Services may contain links to third-party websites, apps, or services, including payment providers, social media platforms, logistics providers, and external gem certification or valuation services.

These third parties have their own privacy policies and practices; you are encouraged to review them, as Jewel Market is not responsible for their privacy practices or content.

15. Complaints and disputes

If you have concerns about how Jewel Market handles your personal information, you may contact us using the details below, and we will investigate and respond within a reasonable timeframe.

Depending on your jurisdiction, you may also have the right to lodge a complaint with a supervisory authority or regulator (for example, the Office of the Australian Information Commissioner in Australia) if you are not satisfied with our response.

16. Changes to this Privacy Policy

Jewel Market may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the features of the Services.

When material changes are made, reasonable steps will be taken to notify you (for example, by email or through the website) and the "Last updated" date at the top of the policy will be revised; your continued use of the Services after any changes indicates your acceptance of the updated policy.